General Terms and Conditions

1. Definitions

In these Terms, the following words have the meanings set out below. Defined terms are used interchangeably in the singular and the plural.

• Service: the Furonto platform as a whole, including the website, the public booking pages, the applications, the Business portal, the subscription portal, the programming interfaces, the documentation and the support channels, together with all of its product lines.
• Business: the commercial or professional entity that takes out a Subscription and uses the Service to publish its availability, manage Bookings and run its operation.
• Customer: the person who uses the Service to discover Businesses and make Bookings as an end consumer.
• Visitor: the person who browses our website, our marketing pages or our documentation without having signed in.
• User: any person who uses the Service, whether as a Customer, as a member of a Business's team or as a Visitor.
• Booking: a Customer's request to take up a given capacity at a Business on a given date and time, together with the associated add-ons, notes and conditions.
• Subscription: the service contract under which a Business accesses the Service on a given Plan, billing cycle and price.
• Plan: the set of features and support levels associated with a Subscription, as published at the time of purchase.
• Guarantee: the hold (authorization) of an amount on the Customer's payment method, which is not debited except in the cases set out in Section 8.
• Full price: the charge of an amount in full at the time the Booking is made, applicable to events and to certain add-ons.
• Payment Provider: the payment service provider with which the Business holds its own account and through which the amounts associated with Bookings are processed.
• Business Content: the text, images, logos, prices, policies, menus, descriptions and other materials that a Business uploads or configures in the Service.

2. Who these Terms apply to

These Terms apply to every User. Certain sections address a particular group, and say so expressly:

• Sections 5 to 8 mainly govern the relationship with Customers.
• Sections 9 to 11 mainly govern the relationship with Businesses and with the members of their teams.
• The remaining sections apply to every User.

Where a person acts in more than one capacity at the same time, for example a member of a Business's team who also makes Bookings as a Customer at another Business, the sections corresponding to each of those actions apply. The accounts and data for both capacities are kept separate as set out in the Privacy Notice.

2.1 Legal capacity

To use the Service you must have the legal capacity to enter into a binding contract under the law that applies to you. The Service is not directed at children under 13. If you are a minor under the law of your jurisdiction, you may use the Service only with the consent and under the responsibility of your mother, father or legal guardian, who is answerable for compliance with these Terms.

2.2 Contracting on behalf of an entity

If you accept these Terms on behalf of a company, association or other entity, you represent and warrant that you have sufficient authority to bind it. In that case, "you" refers to that entity, and the people who use the Service under its account act under its responsibility.

3. What the Service is and what it is not

Furonto is a software provider. The Service lets a Business publish its availability, receive and manage Bookings, configure its own policies and run its operation; and it lets a Customer discover Businesses and make Bookings.

The following clarifications are an essential part of these Terms:

• We are not a party to the Booking. The Booking is formed between the Customer and the Business. Furonto does not provide the booked service, does not operate the premises, takes no part in delivering it and assumes no obligation as to its outcome.
• We do not guarantee demand. Listing a Business on the Service is not a promise, an estimate or a guarantee that it will receive Bookings, visits or revenue of any kind. Customers who book through the Service are, as a general matter, the Business's own clientele.
• We do not set the Business's prices or policies. Amounts, booking and cancellation policies, opening hours, capacity and service conditions are configured and decided by each Business under its sole responsibility. The Service merely applies them automatically according to the configuration in place.
• We are not the merchant of record for Booking amounts. As set out in Section 8, those amounts are processed through the account the Business itself holds with its Payment Provider and are not credited to Furonto accounts.
• We do not verify Businesses or Customers. Except where we expressly state otherwise, we carry out no checks of identity, permits, licenses, solvency or background.

4. Your account

4.1 Registration

Certain features require an account. You undertake to provide truthful, accurate and complete information and to keep it up to date. You may register with an email address and a password or through an external identity provider, in which case your relationship with that provider is governed by its own terms.

4.2 Credential security

You are responsible for keeping your credentials confidential and for all activity carried out from your account. You must notify us without delay of any unauthorized use or any security breach you become aware of, through the means set out in Section 24. Sharing credentials between several people is not permitted: where a Business needs several people to access the Service, it must create an individual account and membership for each of them.

4.3 One account per person

Each User must keep a single personal account. Creating accounts by automated means, creating accounts with another person's details without their authorization, and assigning or transferring an account without our prior written consent are not permitted.

4.4 Account-related communications

While you keep an active account, you will receive operational and transactional communications relating to the Service, such as Booking confirmations, status changes, payment receipts, security notices and invoices. These communications are part of the Service and cannot be unsubscribed from. Marketing communications are governed by the Privacy Notice and can be refused at any time.

4.5 Closing the account

You may request the closure of your account at any time. Closure does not extinguish obligations already accrued, amounts outstanding or Bookings already confirmed, and it does not affect the records we are required to keep as set out in the Privacy Notice and in Section 17.4.

5. Nature of the relationship between Customer and Business

When a Customer makes a Booking, a direct relationship is established between the Customer and the Business. Furonto acts solely as the provider of the technology that allows that relationship to be formalized and managed.

Accordingly, and without prejudice to any non-waivable rights that applicable law grants consumers:

• The Business is solely responsible for providing the booked service, for its quality, safety, hygiene, punctuality and conformity, and for complying with the rules that apply to it.
• The Business is solely responsible for the policies it publishes, the prices it sets, the accuracy of the information it displays and compliance with consumer information obligations.
• Complaints about the booked service must be addressed to the Business. Furonto may provide information about the status of a Booking or the flow of a payment, but does not arbitrate or resolve disputes between Customer and Business, and assumes no responsibility for them.
• The Business may cancel or change a Booking in accordance with its own policies and applicable law. In that case, Section 8.5 applies.

6. How Bookings work

6.1 Availability

The availability the Service displays is calculated from the Business's configuration, including its opening hours, its special dates, its capacity, its service types and its lead-time policies. Availability is dynamic and may change between the moment of the search and the moment of confirmation.

6.2 Temporary hold on the time slot

When a Booking is started, the Service holds the selected time slot for a short period so that the Customer can complete the process, including the payment step where applicable. If that period passes without the Booking being confirmed, the hold expires automatically and the capacity becomes available to other Customers again. An expired hold is not a Booking and creates no rights.

6.3 Confirmation

A Booking exists only when the Service shows it as confirmed and the Customer receives the corresponding confirmation message. Where the Booking requires a payment or a Guarantee, confirmation is subject to the transaction being approved by the Payment Provider.

6.4 Business policies

Each Business configures its own policies, among them the minimum and maximum lead time for booking, the arrival tolerance and the cancellation window. These policies are shown to the Customer before the Booking is confirmed and form part of its conditions. On confirming, the Customer represents that they have read and accepted them.

6.5 Waiting list

When a date or a service is fully booked, the Service may offer the Customer the option of joining a waiting list. The waiting list is a signal of interest: it does not reserve capacity, it does not grant priority, it involves no payment and it is not a promise of availability. Its only effect is that the Customer receives a notification if capacity is released, with no guarantee that the capacity is still available when they try to book it.

6.6 Bookings created by the Business

A Business may record Bookings on a Customer's behalf, for example those taken by telephone, and may also record the attendance of people without a prior Booking. The Business is responsible for having the Customer's authorization and for the accuracy of the details it records.

6.7 Accuracy of Booking details

The Customer undertakes to provide truthful details when booking, including their name, contact details and the number of people. Using false details, making Bookings without intending to attend, and making Bookings in bulk are breaches of these Terms.

7. Changes, cancellations and no-shows

7.1 Cancellation window

Each Business sets a cancellation window, expressed in hours before the booked time, from the options the Service makes available to it. If the Business has not set a window, the platform's default window of twenty-four hours applies instead. The applicable window is shown to the Customer before the Booking is confirmed and at the moment of cancelling it.

7.2 Cancellation within the window

A cancellation made by the Customer at or before the applicable window releases the Guarantee or triggers a refund of the amount charged, as applicable, at no cost.

7.3 Cancellation outside the window

A cancellation made by the Customer later than the applicable window triggers the financial consequences described in Section 8.4. That consequence is communicated to the Customer before the cancellation is confirmed.

7.4 Changes

Where the Business allows it, the Customer may change certain aspects of their Booking, such as the date, the time or the number of people. A change may create an additional charge or a partial refund, calculated on the financial conditions in force at the time of the original Booking. The Service reports the financial effect before the change is confirmed. Availability of the new date or time is checked at the moment of the change and is not guaranteed.

7.5 No-show

A no-show is where the Customer neither attends at the booked time nor cancels beforehand, or attends outside the arrival tolerance configured by the Business. A no-show triggers the financial consequences described in Section 8.4. Determining a no-show is a matter for the Business.

7.6 Cancellation by the Business or for operational reasons

A Business may cancel or reschedule a Booking. Where the cancellation is not attributable to the Customer, the Guarantee is released in full or the amount charged is refunded in full, whenever it occurs. Where a reschedule is proposed, the Customer may accept or refuse it; a refusal, and a failure to reply within the period indicated, are treated as a cancellation not attributable to the Customer.

8. Payments associated with Bookings

8.1 Furonto does not charge Customers to book

Furonto takes no commission from the Customer for making a Booking. Every amount associated with a Booking follows the Business's policy and is processed in its favor.

8.2 Funds do not pass through Furonto

Each Business connects its own account with a Payment Provider. Amounts associated with Bookings are authorized, captured, refunded and settled in that account, and are not credited to Furonto accounts. The Business is the merchant of record towards the Customer and towards the Payment Provider, and is responsible for complying with the latter's conditions, for resolving payment disputes and for chargebacks.

The Service instructs the Payment Provider according to the rules configured by the Business and the status of the Booking. The Payment Provider's terms of use and privacy policy apply additionally and independently of these Terms.

8.3 Charging methods

Depending on what the Business configures for each service or event, a Booking may be free, may require a Guarantee or may require payment of the Full price. The Service reports the applicable method before the Booking is confirmed.

8.4 Consequences of a no-show and of late cancellation

Where the Customer does not attend or cancels outside the applicable window:

• If the Booking had a Guarantee held, that hold is debited in favor of the Business.
• If the Booking had been charged at Full price, the amount is retained and not refunded.
• If for technical reasons or because of the Payment Provider's conditions there is no hold in force, the charge will not be executed. That does not release the Customer from the other consequences set out in these Terms, nor from those the Business may pursue under applicable law.

8.5 Refunds and releases

Releases of holds and refunds are instructed to the Payment Provider automatically when the cases set out in these conditions arise. How long the amount takes to appear on the Customer's statement depends on the Payment Provider and on the issuer of the payment method, and is outside our control. Releasing a hold and issuing a refund are different operations and issuers show them differently.

8.6 Long-lived holds

Holds on payment methods have a limited life, set by the payment networks and by the Payment Provider. Where a Booking is made further ahead than that life, the Service may instead keep a tokenized reference to the payment method and request authorization on a date closer to the Booking. If that authorization cannot be obtained, the Customer and the Business are informed, and the Guarantee may not come into existence. Certain methods are not available in every market or with every Payment Provider; in that case, the Service will not offer that method.

8.7 Add-ons

A Business may offer add-ons associated with a Booking, such as menus, tastings or other items, which may be optional or mandatory and may or may not carry a price. Selected add-ons form part of the Booking and are governed by the same financial conditions described in this Section, unless the Business states otherwise.

8.8 Currency and taxes

Amounts are expressed and processed in the settlement currency of the Business's account with its Payment Provider. If the Customer's payment method is denominated in another currency, the issuer may apply its own exchange rate and its own fees, which are outside Furonto's and the Business's control. Taxes applicable to the booked service are a matter for the Business.

8.9 Chargebacks

Opening a chargeback or a payment dispute without first trying to resolve the matter with the Business is a breach of these Terms and may lead to suspension of the account under Section 17.

9. Business obligations

In addition to the obligations set out elsewhere in these Terms, the Business undertakes to:

• Hold the permits, licenses, insurance and authorizations required by the rules applicable to its activity, and keep them in force.
• Comply with applicable rules on consumer protection, price information, advertising, accessibility, hygiene, safety, employment and tax.
• Honor confirmed Bookings on the conditions published, and report without delay any circumstance that prevents it from doing so.
• Keep its availability, capacity, opening hours, prices and policies up to date, so that they reflect its actual operation.
• Publish booking and cancellation policies that are clear, lawful and not unfair, and apply them uniformly and without discrimination.
• Use the personal data of Customers received through the Service solely to manage the Booking and the relationship with that Customer, subject to Section 18 and to applicable data protection rules.
• Keep its account with the Payment Provider in force when it offers methods that require payment, and deal with any disputes and chargebacks that arise.
• Refrain from using the Service to draw Customers to outside channels in order to avoid the conditions set out here, and from asking Customers for payments outside the mechanisms configured in the Service where that contradicts the conditions shown to them.
• Answer for the actions of the members of its team and of any person who accesses the Service under its account.

9.1 Public visibility

A Business appears publicly on the Service only when three conditions hold at the same time: that the Business itself has published it, that its listing is not archived, and that its Subscription is active. If any of them ceases to hold, the Business stops being shown publicly. The Service may also unpublish a Business automatically when its configuration no longer allows Bookings to be received.

10. Teams, roles and access

A Business may invite people to its account and assign them a role. Roles determine which features and which data each person can reach, including visibility of Customers' contact details, which is restricted for certain roles.

• The Business owner is responsible for granting, reviewing and revoking access, and for making sure each role matches the duties actually performed.
• The Business owner answers to Furonto and to Customers for the actions of the members of its team on the Service.
• A Business's data is isolated from that of any other. Belonging to one Business grants no access to another's information, and one Business's internal notes about a Customer are not shared with any other.
• Team management features may depend on the Plan taken out.

11. Business Subscriptions

11.1 Taking out a Subscription

A Business's access to the Service requires a Subscription in force. The available Plans, their features, their support levels, their prices and their billing cycles are those published at the time of purchase. Unless stated otherwise, one Subscription is taken out per establishment or operating unit.

11.2 Trial period

We may offer a trial period whose length is stated at the time of purchase. The following conditions apply to every trial period:

• A valid payment method is required from the start. Every Subscription, including one in a trial period, provisions real, dedicated infrastructure, so registering a payment method is an abuse prevention measure.
• Conversion is automatic. At the end of the trial period, the Subscription becomes a paid Subscription and the amount for the chosen Plan and cycle is charged, unless the Business has cancelled beforehand.
• We send a reminder before the charge. Before the trial period ends we send every Business, without exception, a notice stating the date of the charge.
• Trial periods are not extended. We do not grant extra days or extensions.
• One trial period only. The trial period is offered once per Business. Creating additional accounts or entities in order to obtain successive trial periods is not permitted.

11.3 Billing and renewal

Subscriptions are billed in advance, at the start of each cycle, and renew automatically for periods equal to the cycle taken out until they are cancelled. The Business authorizes the registered payment method to be debited for the amounts that fall due. Unless stated otherwise, prices are expressed in United States dollars and do not include any applicable taxes or withholdings, which are for the Business's account.

11.4 Plan changes

The Business may change Plan from the subscription portal. Changes to a higher Plan take effect immediately and are billed immediately. Changes to a lower Plan take effect from the next billing cycle. A change to a lower Plan may mean losing access to features and, where applicable, to the data associated solely with them.

11.5 Price changes

We may change prices. Any change is communicated with reasonable notice and takes effect from the first billing cycle after the communication. If the Business does not accept the new price, it may cancel the Subscription before the change takes effect.

11.6 Cancellation by the Business

The Business may cancel its Subscription at any time from the subscription portal. Cancellation takes effect at the end of the current billing cycle, during which the Service remains available. We may offer, as an alternative to cancellation, a temporary suspension of the Subscription; accepting it is voluntary.

11.7 No refunds

Unless mandatory applicable law provides otherwise or Furonto expressly states otherwise in writing, Subscription amounts paid are not refundable, in whole or in part, including amounts for unused periods. This provision does not affect any non-waivable rights that consumer protection rules grant the Business where those rules apply to it.

11.8 Non-payment

If a charge is declined, we retry it periodically and send notices to the Business during a grace period whose length is stated in those notices. If the debt is still unpaid when the grace period ends, the Subscription is closed and access to the Service is deactivated. After a reasonable further period from deactivation, the associated data may be deleted as set out in Section 17.4. Deactivation for non-payment removes the Business from public visibility and prevents it from receiving new Bookings.

11.9 Effect on Bookings in progress

Deactivation, cancellation or suspension of a Subscription prevents the Business from receiving new Bookings and may affect the management of Bookings already confirmed. The Business is solely responsible for informing its Customers and for honoring or cancelling those Bookings in accordance with applicable law, and for the financial consequences that follow.

12. Content and licenses

12.1 Ownership

Business Content belongs to the Business or to whoever it designates. Furonto claims no ownership over it.

12.2 The license you grant us

By uploading or configuring Business Content, you grant Furonto a worldwide, non-exclusive, royalty-free license, transferable to our suppliers to the extent necessary and sublicensable, to host, store, reproduce, adapt the format of, resize, index, translate and display that content, for the sole purpose of operating, providing, protecting, promoting and improving the Service. This license survives in respect of backup copies and records we are required to keep, and in respect of content already distributed, and otherwise ends when the content is deleted.

12.3 Your representations

You represent and warrant that you hold all the rights necessary over the content you upload, including intellectual property rights, image rights of the people appearing in it and authorizations for third-party trademarks, and that the content does not infringe the rights of others or applicable law.

12.4 Customer content

Comments, notes and other content that a Customer adds to a Booking are shared with the corresponding Business in order to manage it, in accordance with the Privacy Notice.

12.5 Content takedown

We may remove or restrict access to any content that, in our reasonable judgment, infringes these Terms, applicable law or the rights of third parties. If you believe that content hosted on the Service infringes your rights, you can notify us at the address given in Section 24, identifying the content, where it is located, the right invoked and your contact details.

13. Acceptable use

In using the Service, you undertake not to:

• Infringe applicable law or the rights of third parties.
• Access or attempt to access accounts, data, environments or systems belonging to others, or circumvent authentication, authorization, Business isolation, usage limits or security measures.
• Interfere with the operation of the Service, overload it, subject it to load or intrusion testing without our prior written authorization, or introduce malicious code.
• Extract data by automated means, except through the interfaces we make available and in accordance with their conditions.
• Impersonate a person or entity, or falsely state a connection with one.
• Publish content that is unlawful, misleading, defamatory, discriminatory, obscene or that promotes unlawful activity.
• Make Bookings that are fraudulent, speculative, in bulk or without intending to attend, or use the Service to resell a Business's capacity without its authorization.
• Use personal data obtained through the Service for purposes other than those authorized, or assign, sell or add it to databases outside the Service without a legal basis.
• Reverse engineer, decompile or attempt to obtain the source code of the Service, except to the extent mandatory law permits.
• Use the Service to develop a competing product or service, or for benchmarking intended for publication without our prior written consent.

14. Furonto's intellectual property

The Service, its software, its code, its design, its interfaces, its documentation, its databases, its trademarks, its trade names and its logos belong to Furonto or to its licensors and are protected by intellectual and industrial property law. These Terms transfer no ownership rights.

Subject to compliance with these Terms and, where applicable, payment of the Subscription, we grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for its intended purpose. All rights not expressly granted are reserved.

If you send us suggestions, ideas or proposals for improvement, we may use them freely and without payment, and doing so creates no duty of confidentiality and no right in your favor.

15. Third-party services and content

The Service integrates with external providers, among them identity providers, Payment Providers, map and address services, messaging tools and analytics tools. Use of those services is governed by the terms and privacy policies of their respective owners, which you accept separately. Furonto does not control those services and is not answerable for their availability, their operation or their content.

Where a Business enables a third-party analytics or advertising measurement tag on its listing, that Business is solely responsible for having the necessary legal basis, for informing data subjects and for complying with the rules applicable to that processing.

16. Availability, support and changes to the Service

16.1 Availability

We work to keep the Service continuously available, but we do not guarantee uninterrupted or error-free availability. The Service may be interrupted by scheduled maintenance, by incidents, by the actions of third-party providers or by causes outside our control. We publish the operational status of the Service on our status page.

16.2 Support

We provide support through the published channels. Target times for first response and for resolution are those for the Plan taken out, as published. Those targets are measured in elapsed time and are commitments to diligent effort, unless a document signed by Furonto expressly states otherwise.

16.3 Access by our staff for diagnosis

To diagnose and resolve incidents, our authorized staff may access the Service and, where strictly necessary, view the Service as a User sees it. This access is time-limited, recorded in an auditable log and generally carried out in read-only mode. A Business never has this capability in respect of its own Users.

16.4 Changes to the Service

We may change, add to or discontinue features. Where a change substantially reduces an essential feature of a Plan in force, we will communicate it with reasonable notice, and the Business may cancel its Subscription under Section 11.6.

17. Suspension and termination

17.1 Suspension

We may suspend, in whole or in part and with immediate effect, the access of a User or of a Business where any of the following applies: breach of these Terms; risk to the security, integrity or availability of the Service or of third parties; reasonable suspicion of fraud or unlawful activity; non-payment; or a requirement from a competent authority. Unless doing so is impracticable or unlawful, we will communicate the suspension and its reason.

17.2 Termination by Furonto

We may terminate these Terms and close an account with reasonable notice, or with immediate effect in the case of a serious breach, of a repeat of a breach previously warned about, or where applicable law requires it.

17.3 Termination by you

You may terminate these Terms at any time by closing your account or cancelling your Subscription under Section 11.6.

17.4 Effects of termination

When the relationship ends, access to the Service ceases. The associated data is kept for a reasonable period allowing its recovery and compliance with our legal obligations, after which it is deleted or anonymized as set out in the Privacy Notice. We recommend exporting in advance any information you wish to keep. Sections 12.2 as regards backup copies, 14, 19, 20, 21 and 22 survive termination, as does any payment obligation accrued.

18. Privacy and data protection

The processing of personal data that we carry out is described in our Privacy Notice, which forms part of these Terms.

The following rules apply to the personal data of Customers that a Business receives through the Service:

• Furonto and the Business independently determine the purposes of their respective processing. Once the data of a Booking is shared with the Business, the Business acts as an independent controller in respect of its own use.
• The Business undertakes to use that data solely to manage the Booking and its relationship with that Customer, to inform data subjects where the rules require it, to have a legal basis for any other purpose, to put appropriate security measures in place and to handle the rights that data subjects exercise with it.
• The Business may not assign or commercialize that data, or add it to databases outside the Service, without a sufficient legal basis.
• Where applicable rules require a specific data processing agreement, that agreement is signed separately and prevails over this Section in what it expressly governs.

19. Warranties and limitation of liability

19.1 Disclaimer of warranties

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available", without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness and uninterrupted or error-free operation.

In particular, we do not warrant that the Service will generate Bookings, visits, revenue or any commercial result; that the information published by a Business is accurate; that a Business will honor a Booking; or that a Customer will turn up for one.

19.2 Limitation of liability

To the fullest extent permitted by applicable law, Furonto, its affiliates, its officers, its employees and its suppliers will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, loss of goodwill, loss of business opportunity, loss of data or the cost of substitute services, even if advised of the possibility.

To the fullest extent permitted by applicable law, Furonto's total aggregate liability arising out of these Terms or the Service, on any basis, will not exceed the greater of: (a) the amounts actually paid by you to Furonto during the twelve months before the event giving rise to the claim; or (b) one hundred United States dollars.

19.3 Scope

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for willful misconduct, gross negligence, death or personal injury caused by our negligence, nor the non-waivable rights that consumer protection rules grant Customers. If your jurisdiction does not allow any of the exclusions or limitations above, they apply to the fullest extent that jurisdiction permits.

20. Indemnity

You undertake to hold Furonto, its affiliates and its personnel harmless against any claim, demand, penalty, loss, damage, cost and reasonable expense, including attorneys' fees, arising from: (a) your use of the Service; (b) breach of these Terms or of applicable law; (c) the content you upload or configure; (d) in the case of a Business, the provision or non-provision of the booked service, its policies, its prices and its handling of Customers' personal data; and (e) infringement of third-party rights.

We will notify you of the claim without undue delay and may, at our option, take over its defense, in which case you will cooperate reasonably. You will not settle any claim that imposes obligations on Furonto without our prior written consent.

21. Governing law and dispute resolution

21.1 Prior resolution

Before starting any action, the parties undertake to attempt an amicable resolution. To that end, you must send a communication describing the dispute and the remedy sought to the address given in Section 24. The parties will have thirty days from that communication to reach an agreement.

21.2 Governing law

These Terms and any dispute arising out of them or out of the Service are governed by the laws of the State of Wyoming, United States of America, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

21.3 Jurisdiction

The parties submit to the exclusive jurisdiction of the competent state and federal courts sitting in the State of Wyoming, United States of America, and waive any objection as to venue or forum non conveniens.

21.4 Consumers

The two subsections above do not deprive a Customer acting as a consumer of the protection afforded by the mandatory provisions of the law of their place of habitual residence, nor of their right to go to the courts or consumer protection bodies of that jurisdiction where applicable law grants it.

21.5 Time limit for claims

To the extent applicable law permits, any claim arising out of these Terms or the Service must be brought within one year of the date of the event giving rise to it.

22. General provisions

• Entire agreement. These Terms, together with the Privacy Notice, the specific conditions of each product line and the conditions of the Plan taken out, are the entire agreement between the parties as to their subject matter and replace any previous agreement or communication about it.
• Order of precedence. In case of conflict the following prevail, in this order: a contract signed between the parties, the specific conditions of the product line, these Terms and the remaining documentation.
• Assignment. You may not assign these Terms or the rights arising from them without our prior written consent. Furonto may assign them to an affiliate or in the context of a merger, acquisition, reorganization or sale of assets, giving reasonable notice.
• Severability. If a provision is held invalid or unenforceable, it is replaced by a valid one of equivalent economic effect and the remainder stays in full force.
• Waiver. Failure to exercise a right is not a waiver of it. Any waiver must be in writing.
• No partnership. These Terms create no partnership, agency, franchise, employment or joint venture relationship between the parties.
• No third-party beneficiaries. These Terms confer no rights on third parties outside the parties.
• Force majeure. Neither party is liable for a failure caused by events outside its reasonable control, including natural disasters, armed conflict, acts of authority, power or telecommunications outages, failures of infrastructure providers and cyberattacks.
• Notices. Notices to you are sent to the email address associated with your account or by a notice inside the Service, and are deemed received on the day they are sent. Notices to Furonto are sent to the addresses given in Section 24.
• Language. These Terms are written in Spanish. Any translation is provided for convenience only; in the event of a discrepancy, the Spanish version prevails.

23. Changes to these Terms

We may change these Terms. If the change is material, we will communicate it by email or by a notice inside the Service with reasonable notice before it takes effect, and we will update the "Last updated" date shown above.

Continued use of the Service from the effective date of the amended version constitutes your acceptance of it. If you do not accept the change, you must stop using the Service and, where applicable, cancel your Subscription before that date.

Changes made in response to legal requirements or for security reasons may take effect immediately.

24. How to contact us

Tecnia Labs LLC 1600 Van Lennen Avenue, Suite 101 Cheyenne, Wyoming 82001, USA

• Legal notices, claims, requests relating to these Terms and privacy inquiries: legal@odoo.furonto.com
• Support for Businesses and Customers: through the Business portal, via the help desk form on our website, or at support@odoo.furonto.com
• Sales inquiries: info@odoo.furonto.com