Support
We are here to help. Explore the channels available to you.
Public resources
Self-service options so you can resolve your question quickly, around the clock.
Service status
If you hit unusual errors or cannot sign in to the platform, find out in real time whether an incident is under way.
Documentation
If you are not yet familiar with our platforms, read the guide for each one, with screenshots and useful tips.
Frequently asked questions
If you have a specific question about any of our platforms, check the section where we collect the questions we are asked most.
If you still have not resolved your question or issue
Here are the ways to talk to a person.
You are a customer of a business that uses Furonto
Did you book or pay a business that uses Furonto and need help?
Write to the business directly. Furonto only provides the platform; the service is always delivered by the business. It holds your booking and your money, and it decides on any change or refund. We cannot cancel, modify or refund anything on its behalf.
The contact details available appear on the public page of the business.
If you have questions about how to use the platform, please check the "Documentation" card above. If you have a problem, please contact the business with the details (how it happened, the booking ID if it relates to a booking, a screenshot, and so on) so they can solve it faster.
You use Furonto in your business
Did you subscribe to a product and need help with your settings or a charge?
Fill in the form: It is the fastest option. You can also follow it from your customer portal and you will get the replies by email.
The link below only works if you are the owner user and signed in. Otherwise you will get an error.
By email: If for some reason you cannot sign in, you can send a message to support@odoo.furonto.com from the email account the business registered with. If you write from any other account, your message will be rejected.
Frequently asked questions
Answers to the questions our users ask most.
The first reply usually arrives within 24 hours of the ticket being opened. Plans with priority support get faster response times.
No. We only handle cases that arrive from the email address that holds the subscription (the one you used when you signed up). It protects your data and your customers' data alike, and it keeps the conversation in one place so we can help you faster.
Yes. Go to "My bookings" inside the platform and you can cancel or change it while you are within the window the business set. If you booked and the window has passed, write to the business: its contact details appear on the public page of the business.
Many businesses ask for a card as a guarantee when you book. That holds the money, it does not charge it, and it is released when you arrive or when you cancel within the window. If you see a real charge, the business made it under its own policy, and it is the one that can explain it or refund it.
Contact us and we will try to help.
Please follow the procedure shown on our Privacy page.